Terms and Conditions

Welcome to Arion Play.

These Terms and Conditions explain the general rules that apply when users access the Arion Play website, create an account, use gaming services, make transactions, participate in promotions, or interact with other platform features.

Arion Play is associated with NEMO Interactive Group Corporation (NEMO-IG). PAGCOR’s published list of accredited Gaming System Administrators identifies ArionPlay as a registered sub-brand of NEMO-IG and lists arionplay.com as its registered domain.

Users should read these Terms and Conditions together with the platform’s current Privacy Policy, responsible gaming information, promotion rules, game rules, payment requirements, and any additional conditions displayed within the official platform.

By creating or using an account, users agree to follow the applicable rules and requirements presented by Arion Play.

1. Eligibility to Use Arion Play

Arion Play is intended only for users who are legally permitted to participate in online gaming.

Users must:

• Be at least 21 years old
• Meet applicable Philippine gaming eligibility requirements
• Provide accurate account information
• Use the account only for themselves
• Complete verification when required
• Follow applicable laws and regulatory requirements
• Not be prohibited or restricted from gambling

Users are responsible for confirming that they are eligible before registering, depositing, betting, or playing.

Arion Play may request additional information when necessary to verify eligibility.

2. Restricted Players

Access may be restricted for persons who are not permitted to participate under applicable law, regulation, or platform rules.

This may include individuals who:

• Are below the minimum legal gaming age
• Appear on a regulatory exclusion or restricted-person list
• Are prohibited from gambling by applicable law
• Fail required identity checks
• Provide false or misleading information
• Attempt to operate an account for another person
• Violate security or platform rules

Where required, an account may be restricted, suspended, or closed.

3. Account Registration

Users may need to register an account before accessing certain Arion Play services.

During registration, users should provide complete and accurate information.

Information provided may include:

• Full name
• Date of birth
• Mobile number
• Email address
• Username
• Password
• Other information required for account creation or verification

Users should not deliberately provide incorrect, incomplete, or misleading details.

Registration does not automatically guarantee continued account access. Additional eligibility, identity, payment, or security checks may be required.

4. One Account Per User

Unless expressly permitted by the current platform rules, users should maintain only one personal Arion Play account.

Creating multiple accounts to:

• Claim bonuses more than once
• Avoid account restrictions
• Manipulate promotions
• Conceal activity
• Circumvent transaction limits
• Gain an unfair advantage

may result in account review or other action allowed under applicable platform rules.

Users should contact official customer support instead of opening another account when experiencing login or account-access problems.

5. Account Security

Users are responsible for protecting their account credentials.

Users should:

• Use a strong password
• Keep login information private
• Never share passwords or OTPs
• Avoid allowing other people to use their account
• Log out when using a shared device
• Avoid suspicious links
• Verify the website before logging in
• Report suspected unauthorized access promptly

Any activity performed through an account may be treated as activity associated with that registered user, subject to security investigation.

Users should immediately contact support if they believe an account has been compromised.

6. Identity Verification

Arion Play may require identity verification before or during use of certain platform services.

Verification may be necessary to:

• Confirm identity
• Confirm age
• Check account eligibility
• Protect against fraud
• Review payment ownership
• Process withdrawals
• Investigate suspicious activity
• Meet regulatory requirements

Users may be asked to provide identification or supporting information.

Documents should only be submitted through official Arion Play channels.

Providing altered, false, stolen, or misleading documents may result in account restrictions or further review.

7. Deposits

Users may need to deposit funds before participating in real-money gaming.

Available payment options may vary depending on the account, payment provider, transaction status, or platform updates.

Before depositing, users should review:

• Available payment methods
• Minimum and maximum amounts
• Processing information
• Payment ownership requirements
• Applicable transaction rules

Users should deposit only using payment methods they are authorized to use.

Depositing money belonging to another person or using an unauthorized payment account may trigger security or verification checks.

8. Withdrawals

Eligible account balances may be withdrawn according to the current withdrawal rules shown on Arion Play.

A withdrawal may be subject to:

• Account verification
• Payment verification
• Transaction review
• Bonus conditions
• Security checks
• Regulatory requirements
• Applicable withdrawal limits

Processing times may vary depending on the payment method and verification status.

Submitting a withdrawal request does not necessarily mean the transaction will be completed immediately.

Users should check the current cashier or withdrawal page for the latest limits and requirements.

9. Payment Information

Users are responsible for ensuring that payment information connected to their account is accurate.

Arion Play may review transactions when there are concerns involving:

• Incorrect payment details
• Unusual transaction activity
• Unauthorized payment methods
• Duplicate transactions
• Suspected fraud
• Payment disputes
• Account ownership

Payment methods, processing times, and transaction limits may change.

Users should rely on the current information displayed inside the official platform rather than older promotional or third-party information.

10. Gaming Services

NEMO Interactive Group Corporation is listed by PAGCOR for game offerings including Electronic Casino Games, Numeric Games, Specialty Games, and Sports Betting.

Individual game availability may change.

Users are responsible for understanding the rules of a game before placing a wager.

Each game may have its own:

• Betting limits
• Game mechanics
• Payout structure
• Winning conditions
• Settlement rules
• Special features

A game outcome is not guaranteed.

Past wins or losses do not determine future results.

11. Game Results

Game results should be determined according to the applicable game system, game rules, and valid platform records.

If a technical issue occurs, Arion Play may review available system records before determining the status of an affected game or wager.

Users should avoid assuming that an interrupted display automatically means a wager was cancelled.

Where possible, account history or official transaction records should be checked.

12. Sports Betting

Where sports betting is available, users should review the specific market and settlement rules before placing a bet.

Sports markets may be affected by:

• Event cancellations
• Postponements
• Participant withdrawals
• Schedule changes
• Incorrect market information
• Official result corrections
• Settlement rules

The treatment of affected wagers should follow the applicable sports betting rules shown by the platform.

Users should review those rules before wagering.

13. Promotions and Bonuses

Arion Play may offer promotions, rewards, cashback, free spins, VIP benefits, or other incentives.

Every promotion may have separate terms.

These may include:

• Eligibility requirements
• Minimum deposit requirements
• Promotion period
• Qualified games
• Wagering requirements
• Maximum bonus amounts
• Withdrawal conditions
• Betting restrictions
• Claim periods
• Expiration dates

Users should always read the full terms of a promotion before joining.

Receiving a bonus does not guarantee a profit or successful withdrawal.

14. Bonus Abuse

Promotions are intended to be used according to their stated rules.

Actions that may be reviewed as possible bonus abuse include:

• Creating multiple accounts
• Coordinating accounts to gain promotional benefits
• Providing false information
• Repeatedly exploiting errors
• Manipulating qualifying transactions
• Circumventing promotion limits
• Using bonuses in a way specifically prohibited by their terms

Where abuse is reasonably suspected, the affected activity may be reviewed under the applicable platform rules.

15. VIP and Rewards

Arion Play may provide VIP, loyalty, rebate, cashback, or rewards programs.

Eligibility and benefits may vary.

VIP or rewards programs may be updated, replaced, suspended, or discontinued according to the applicable program terms.

Users should check the current VIP or rewards page for:

• Qualification rules
• Tier requirements
• Eligible activities
• Reward amounts
• Expiration rules
• Claim procedures

Old promotional material should not be treated as proof that a particular benefit is still available.

16. Prohibited Activities

Users must not use Arion Play for unlawful, fraudulent, abusive, or unauthorized purposes.

Prohibited conduct may include:

• Using false identity information
• Using another person’s account
• Sharing or selling accounts
• Creating unauthorized multiple accounts
• Using stolen payment information
• Attempting payment fraud
• Manipulating games or wagers
• Exploiting technical errors
• Using prohibited automated systems
• Attempting unauthorized access
• Interfering with platform systems
• Money laundering or suspicious financial activity
• Collusion with other users
• Harassing staff or other users
• Circumventing security controls

Suspected prohibited activity may result in investigation or account restrictions.

17. Errors and Technical Problems

Online platforms may occasionally experience:

• Connection interruptions
• Display errors
• Incorrect balances
• Delayed transactions
• Server problems
• Game interruptions
• Incorrect odds or information
• Software errors

Users should report suspected errors through official customer support.

A visible technical error should not automatically be treated as a valid entitlement to money, rewards, or winnings if platform records establish that the displayed information was incorrect.

Any affected transaction should be reviewed according to applicable rules and system records.

18. Account Suspension or Closure

An account may be reviewed, restricted, suspended, or closed when reasonably required by:

• Security concerns
• Identity verification
• Regulatory requirements
• Suspected fraud
• Prohibited activity
• Payment disputes
• Terms violations
• Responsible gaming restrictions
• Legal obligations

Where permitted, users may be asked to complete additional verification before access or transactions can continue.

Treatment of remaining account balances should follow applicable laws, regulations, platform rules, and any valid investigation.

19. User-Requested Account Closure

Users who no longer wish to use Arion Play may contact official support or use available account controls to request closure.

Before closing an account, users should check:

• Remaining account balance
• Pending withdrawals
• Unsettled wagers
• Active promotions
• Verification requests

A request to close an account does not necessarily cancel transactions or wagers that were already validly placed.

20. Responsible Gaming

Arion Play should be used for entertainment and only by eligible adults.

Users are encouraged to:

• Set a gaming budget
• Set time limits
• Never use money required for basic needs
• Avoid borrowing money to gamble
• Never chase losses
• Take regular breaks
• Understand that winning is never guaranteed
• Stop playing when gaming is no longer enjoyable

Users experiencing difficulty controlling their gaming should make use of available responsible gaming tools and seek appropriate support.

Online gaming involves financial risk.

21. Privacy and Personal Information

Personal information may be collected and processed for purposes such as:

• Account administration
• Identity verification
• Payment processing
• Security
• Customer support
• Fraud prevention
• Regulatory compliance

Users should review the Arion Play Privacy Policy for more information regarding personal information and privacy practices.

Users should never provide passwords, OTPs, or unnecessary personal documents through unofficial channels.

22. Intellectual Property

Content made available through Arion Play may include:

• Logos
• Brand names
• Graphics
• Website designs
• Software
• Game interfaces
• Text
• Images
• Promotional materials

These materials may be protected by intellectual property laws or belong to Arion Play, its operator, gaming providers, licensors, or other authorized parties.

Users should not copy, reproduce, modify, sell, distribute, or commercially exploit protected materials without proper permission.

23. Third-Party Services

Arion Play may rely on external services such as:

• Gaming providers
• Payment processors
• Banks
• E-wallet providers
• Identity-verification services
• Technical service providers

These providers may have their own rules and policies.

Arion Play’s Terms and Conditions should not automatically be treated as the terms governing independently operated third-party services.

24. Availability of Services

Arion Play does not guarantee that every game, payment method, promotion, feature, or service will remain available at all times.

Services may change because of:

• Maintenance
• Technical updates
• Provider changes
• Regulatory requirements
• Security concerns
• Product changes
• Operational decisions

Temporary interruptions may occur.

25. Limitation of Responsibility

Users participate in online gaming at their own financial risk.

To the extent permitted by applicable law, Arion Play should not be treated as guaranteeing:

• Winning outcomes
• Profits
• Continuous platform availability
• Permanent availability of a particular game
• Permanent availability of a promotion
• A particular sports result
• User internet connectivity
• Performance of independent third-party services

Nothing in these Terms should exclude rights or obligations that cannot legally be excluded.

26. Verification of the Official Website

Users should carefully verify the website before entering account, payment, or personal information.

PAGCOR’s published domain records identify arionplay.com as the ArionPlay domain associated with NEMO Interactive Group Corporation.

A similar name, logo, advertisement, social-media page, or app does not automatically prove that a service is official.

Users should be especially careful with:

• Unverified APK files
• Lookalike websites
• Suspicious login links
• Fake support accounts
• Requests for passwords
• Requests for OTPs
• Unofficial payment instructions

27. Changes to These Terms

These Terms and Conditions may be updated when necessary.

Changes may result from:

• New services
• Updated platform features
• Payment changes
• Promotion changes
• Security requirements
• Regulatory developments
• Legal requirements
• Operational updates

Users should review the current version periodically.

When important changes apply, users may also be notified through appropriate platform channels where required.

Continued platform use may be subject to the updated terms in accordance with applicable law.

28. Applicable Rules and Regulatory Requirements

ArionPlay appears in PAGCOR’s January 29, 2026 list as a registered sub-brand of NEMO Interactive Group Corporation, with https://arionplaygcash.org/  listed as its domain.

Users must comply with applicable Philippine laws, gaming regulations, platform rules, and eligibility requirements.

Nothing in these Terms should be interpreted as allowing activity prohibited by applicable law or regulation.

29. Contact and Customer Support

Users with questions about:

• Accounts
• Verification
• Deposits
• Withdrawals
• Games
• Bonuses
• Security
• Responsible gaming
• These Terms and Conditions

should contact Arion Play through the support options provided on the official platform.

Users should provide only the information reasonably necessary to address the issue.

Never send passwords or one-time verification codes to anyone claiming to be support.

Agreement to the Terms

By registering for or using Arion Play, users acknowledge that they are responsible for reading and understanding the applicable Terms and Conditions, Privacy Policy, game rules, payment requirements, and promotion terms.

Players should always:

Verify the official website. Keep account information secure. Read promotion rules. Understand each game before wagering. Check transaction requirements. Play only within personal limits.